Cancellation & Refund Policy

1. Overview

This Policy explains how to cancel your Pixipie subscription and our position on refunds. All fees paid for Pixipie subscriptions, plans, add-ons, and related purchases are non-refundable. Any refund, if considered at all, is granted solely at the discretion of Pixipie management. This Policy should be read together with our Terms & Conditions.

2. Cancelling Your Subscription

• Cancel anytime from Account Settings on app.pixipie.com, or by emailing hello@pixipie.com.
• Your subscription remains active, with full feature access, until the end of your current paid billing period — you will not be charged again after cancellation.
• Free trial users can cancel anytime during the trial with no charge.
• Cancelling your subscription does not entitle you to a refund for any fees already paid for the current or past billing periods.

3. Refunds

• No refunds. All payments for Pixipie — including monthly plans, annual plans, renewals, free trial conversions, add-ons, and one-time purchases — are final and non-refundable.
• We do not offer prorated refunds for unused time after cancellation, plan changes, or account closure.
• Management discretion. In exceptional cases, Pixipie management may, at its sole and absolute discretion, consider a refund or credit. Any such decision is made on a case-by-case basis, is not an entitlement, and does not create a precedent or obligation for future requests.
• If management approves a refund, it will be processed to your original payment method within a reasonable time (typically 5–10 business days), subject to your payment provider’s timelines.

4. Statutory Rights Override Where Applicable

Nothing in this Policy limits any non-waivable statutory cancellation or refund right you may have under the law of your country of residence (for example, mandatory withdrawal periods for digital services in certain jurisdictions). Where such a right applies and differs from the terms above, the more protective, legally required term will apply.

5. Plan Changes

• Upgrades take effect immediately; you're charged the prorated difference for the remainder of the current cycle.
• Downgrades take effect at the start of the next billing cycle; no partial refund is given for the current cycle.

6. Billing Disputes

If you believe you were charged in error, contact hello@pixipie.com within 30 days of the charge. We will investigate the matter. Any correction, credit, or refund — if issued — is solely at management’s discretion and does not change our general no-refund policy.

7. Extended Outages

If Pixipie is unavailable for more than 48 consecutive hours due to an issue on our end, contact support to request a service credit extending your subscription. Whether a service credit is granted is at management’s discretion and does not entitle you to a monetary refund.

8. How to Request Consideration

Although we do not provide refunds as a matter of policy, you may email hello@pixipie.com with your account email, plan, purchase date, and reason for your request if you wish management to consider an exception. Submitting a request does not guarantee approval. We aim to respond within 2–3 business days.

9. Contact Us

Email: hello@pixipie.com

Our whole team works remotely — we don’t have a walk-in office. Reach us anytime at hello@pixipie.com.