Shipping Policy

1. Introduction

Pixipie is a digital Software-as-a-Service (SaaS) platform that provides AI-powered marketing tools and services. Since we deliver digital services rather than physical products, this Shipping Policy outlines how we deliver access to our services, including account setup, service activation, and digital content delivery.

2. Digital Service Delivery

A. Immediate Access

• Upon successful subscription or free trial signup, you will receive immediate access to the Pixipie platform through your account at app.pixipie.com.
• Access is granted instantly upon account creation and payment confirmation (for paid plans).
• You will receive a confirmation email with your account details and login instructions within minutes of registration.

B. Service Activation

• All Pixipie services, including Post Creator, Pixi AI Campaign, Social Connecter, Smart Insights, Pixi Copilot, and Chat Agent, are activated immediately upon account creation.
• No physical shipment or delivery time is required as all services are cloud-based and accessible via web browser or mobile app.
• Service availability is 24/7, subject to scheduled maintenance windows (which we will notify you about in advance).

3. Account Setup and Onboarding

1. Registration: Account creation is completed instantly upon signup. You will receive immediate access to your dashboard.
2. Email Confirmation: A confirmation email is sent to your registered email address within 1-5 minutes of signup. Please check your spam folder if you don't receive it.
3. Welcome Materials: Digital onboarding materials, tutorials, and documentation are available immediately in your account dashboard.
4. Support Access: You can access our support resources and contact our team immediately upon account creation.

4. Digital Content Delivery

A. Content Generation

• AI-generated content (posts, captions, etc.) created through Post Creator or Pixi AI Campaign is delivered instantly to your account dashboard.
• Content is stored in your account and accessible immediately after generation.
• You can download, edit, or schedule content directly from your dashboard.

B. Scheduled Posts

• Posts scheduled through Auto Scheduler are delivered to your connected social media platforms at the scheduled times.
• Delivery times depend on the social media platform's API and may vary slightly from the scheduled time.
• You will receive notifications when posts are successfully published or if there are any delivery issues.

C. Analytics and Reports

• Analytics data from Smart Insights is updated in real-time and accessible immediately in your dashboard.
• Reports can be exported or viewed directly in your account at any time.

5. Third-Party Platform Delivery

• When you connect social media accounts (Instagram, Facebook, LinkedIn, etc.) through Social Connecter, the connection is established immediately upon authorization.
• Delivery of content to third-party platforms is subject to their respective terms of service and API limitations.
• We are not responsible for delays or failures in delivery caused by third-party platform issues, API changes, or service interruptions.
• You will be notified if there are any issues with third-party platform connections or content delivery.

6. Service Availability

1. Pixipie services are available globally and can be accessed from any location with internet connectivity.
2. There are no geographic restrictions on service delivery, as all services are cloud-based.
3. Service availability may be affected by:
   1. Scheduled maintenance windows
   2. Third-party service outages
   3. Internet connectivity issues on your end
   4. Force majeure events
4. We strive to maintain 99.9% uptime and will notify users of any planned maintenance in advance.

7. Data and Content Storage

• All your content, data, and account information are stored securely in cloud-based servers.
• Your data is accessible immediately and continuously through your account dashboard.
• Data is backed up regularly to ensure availability and prevent loss.
• You can export your data at any time through your account settings.

8. Delivery Issues and Support

1. If you experience any issues accessing your account or services, please contact our support team immediately at hello@pixipie.com.
2. Common issues and solutions:
   1. Account Access Issues: Check your email for confirmation and verify your login credentials. Contact support if problems persist.
   2. Email Not Received: Check your spam folder. If still not received, contact support for account verification.
   3. Service Not Available: Check our status page or contact support to report outages.
3. Support response time: We aim to respond to all support inquiries within 24 hours during business days.

9. No Physical Products

Pixipie does not ship any physical products. All services are delivered digitally through our web platform and mobile applications. If you have any questions about physical products or merchandise, please contact us at hello@pixipie.com.

10. Contact Us

If you have questions about service delivery or access, please contact us:

Email: hello@pixipie.com

Address: Pixipie Support Team
SF-202, Vishakha, Gota, Ahmedabad, 382481