Shipping Policy

1. Digital Service — No Physical Shipping

Pixipie is a cloud-based Software-as-a-Service (SaaS) platform. We do not sell or ship physical products. This Policy explains how access to our digital service is delivered.

2. Access Upon Signup

• Access to app.pixipie.com is granted immediately upon successful account creation and, for paid plans, payment confirmation via Razorpay/Cashfree.
• A confirmation email is sent within a few minutes of signup; please check your spam folder if it doesn't arrive.

3. Content & Feature Delivery

• AI-generated content (via Post Creator, AI Campaign, Pixi Copilot) is delivered to your dashboard immediately after generation.
• Scheduled posts are published to your connected social accounts at the scheduled time, subject to the relevant platform's own API availability; timing may vary slightly due to factors outside our control.
• Smart Insights analytics update in real time as data becomes available.

4. Service Availability

We aim for high uptime but do not guarantee uninterrupted availability. Availability may be affected by scheduled maintenance (notified in advance where possible), third-party platform outages, or events beyond our reasonable control.

5. Delivery Issues

If you experience access issues, email hello@pixipie.com. We aim to respond within 24 hours on business days.

6. Contact Us

Email: hello@pixipie.com

Our whole team works remotely — we don’t have a walk-in office. Reach us anytime at hello@pixipie.com.